Sadly despite the many attempts to use this company, I feel it necessary to abandon all hope these folks can make a go of it. I had such excitement about this company as there is a great opportunity for an airline to service locations that are either not serviced or serviced through hub and spoke with the bloated mainstream carriers. The economy price is even that cheap and they dont deserve one ***** of your money. Ive had substantially better treatment from the airport information desk than the airline I paid to entrust with my bag. They see people wander around baggage claim and then begin to realize their bags are gone and theres no one to talk to, no one who cares. The worst part, staff in the departing, arrival and flight continuing airports have all told me that this happens all the time. How can a business treat its customers like this? I dont get it. I have sent messages daily for the last five days, finally received an email with a lost bag claim number, no apology, no recourse, the email said I could text to ask about reimbursement.to the number I already texted with no response. As I began to inventory the lost items my panic, frustration and nausea grew.so dumb to have checked my passport, a leather purse, new sandals, all my nice new summer clothes, my bathing suit, all my skincare products, my expensive running shoes, it would cost over $1000 to replace these lost items, money I dont have.
WHAT? I paid to check this bag and they lost it after an hour long flight and now I cant contact anyone to find it. I sent en email and text only to receive an automatic reply to please allow up to TWO WEEKS for a response. I would never have flown an airline that doesnt provide customer service by phone had I known. My options to locate my bag were text, email or ******** messenger (seriously). Thats right, they do not speak to their passengers by phone. There is no one at a ticket counter, no one in baggage claim, NO ONE TO CALL. I spent over an hour in ******* baggage claim and my suitcase never showed up. I paid $200 for a one way ticket including paying for my checked bag. This is the worst airline experience Ive ever had.
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